roles + experiences

roles + experiences

biBERK | Product Designer

Business insurance by Berkshire Hathaway; a boring sounding job that’s chock full of interesting things to learn and endless problems to solve. My days range from work on our internal tool, Apollo, to discovering ways of improving the user experience of our purchase path, to helping develop and maintain our design processes and UX artifacts. In the day to day you can catch me:

🧐  Learning SO MUCH about the complexities and nuances of insurance

🧠  Helping untangle problems that arise from multiple conflicting tech stacks as well as technologies that didn’t scale well with our rapid growth

🤝  Collaborating with designers, developers, product owners and business analysts to find solutions that both scale well and satisfy everyone’s (often conflicting) needs

💡  Defining immediate improvements, identifying existing bugs and pain points, and strategizing for long term growth across our lines of business

🔍  Advocating for research, research and more user research

✨  Designing low to high fidelity visuals

💎  Contributing to the biBERK system, and creating a design system for our internal tool, Apollo

Union Pacific Railroad | UX Designer and Researcher

I worked with different departments and dev teams to research, improve and develop UP internal tools. From conducting intensive user interviews and usability testing, to designing and prototyping software, I helped discover issues and design solutions that improved our employee and customer experiences. A day in the life at UPRR looked a little like:

✨  Designing low to high fidelity visuals, including mockups, prototypes and user flows

🔍  Conducting extensive research in order to improve UP internal tools

🤝  Collaborating with a wide range of engineering teams to redesign and improve existing software

💡  Designing a new customer tool from the ground up

🥅  Consulting on analytics goals and KPI’s for our digital customer experience department

💭  Dreaming about riding on trains (sadly I never go to do any yard visits)

CareerFoundry | UX Design Certification Studied user experience and interface design. Designed three individual products from
The Beanery Coffee Truck | Operations Developer

I ran a coffee truck for awhile! (And learned that I really don’t want to start a brick and mortar business. At least not anytime in the near future.) During my time at the Beanery, I:

📈  Identified key markets and increased event revenue by 60%

🤙  Redesigned our pricing structure, built client relationships, wrote proposals, booked and ran events

🧐  Identified and created a sustainable business model for a coffee truck in the midwest

🖋️  Concepted and designed digital and print designs for promotional material

Interested in seeing my portfolio? ✉️ Send me a message and we can chat!